Delivery Policy - Homiqo

Delivery Policy

Fast, reliable shipping to your doorstep. Learn about our delivery options, timeframes, and shipping costs.

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Free Shipping

On all orders over €50 within Europe

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Worldwide Delivery

We ship to most countries globally

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Secure Packaging

Items carefully packed for safe transit

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Order Tracking

Track your package every step of the way

Where We Deliver

Delivery times and costs vary based on your location.

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European Union

⏱️ Delivery Time 5-10 business days
💰 Standard Shipping €4.99
🚀 Express Shipping €9.99
🎁 Free Shipping Orders over €50

Countries Included:

Germany France Italy Spain Netherlands Belgium Austria Poland + All EU
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United Kingdom

⏱️ Delivery Time 7-12 business days
💰 Standard Shipping €7.99
🚀 Express Shipping €14.99
🎁 Free Shipping Orders over €75

Includes:

England Scotland Wales Northern Ireland
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North America

⏱️ Delivery Time 10-15 business days
💰 Standard Shipping €12.99
🚀 Express Shipping €24.99
🎁 Free Shipping Orders over €100

Countries Included:

United States Canada Mexico
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Rest of World

⏱️ Delivery Time 15-25 business days
💰 Standard Shipping €14.99
🚀 Express Shipping €29.99
🎁 Free Shipping Orders over €150

Includes:

Australia Asia South America Africa + More

Choose Your Delivery Speed

Select the shipping method that best fits your needs.

Shipping Method Delivery Time Tracking Insurance Best For
Standard Standard Shipping 5-15 business days ✅ Full Tracking Up to €100 Regular orders, best value
Express Express Shipping 3-7 business days ✅ Priority Tracking Up to €250 Faster delivery needed
Priority Priority Shipping 2-5 business days ✅ Real-time Tracking Up to €500 Urgent orders, high-value items

From Order to Doorstep

Your order journey from checkout to delivery.

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Order Placed

Complete checkout and receive confirmation

Processing

Order verified and prepared (1-2 days)

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Shipped

Package dispatched with tracking number

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In Transit

Track your package in real-time

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Delivered

Package arrives at your doorstep

Track Your Package

Stay updated on your order status every step of the way.

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Email Notifications

Receive automatic updates when your order ships, is out for delivery, and is delivered.

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Tracking Link

Click the tracking link in your shipping confirmation email to see real-time updates.

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Account Dashboard

Log into your account to view all your orders and their current delivery status.

What You Need to Know

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Customs & Import Duties

For orders shipped outside the European Union, you may be subject to customs duties and import taxes.

  • Import duties are determined by your country's customs authority
  • These fees are the responsibility of the recipient
  • Fees are not included in our prices or shipping costs
  • Contact your local customs office for estimated charges
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Delivery Address

Please ensure your shipping address is accurate and complete to avoid delivery issues.

  • Include apartment/unit numbers if applicable
  • Provide a contact phone number for the courier
  • Special delivery instructions can be added at checkout
  • We cannot change addresses once an order has shipped
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Processing Time

Orders are processed within 1-2 business days before shipping.

  • Orders placed before 2 PM CET ship same day (Mon-Fri)
  • Weekend orders are processed on Monday
  • High-demand periods may extend processing time
  • You'll receive a notification when your order ships
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Failed Delivery Attempts

If delivery is unsuccessful, here's what happens:

  • Carrier will attempt delivery 2-3 times
  • Package may be left at a local pickup point
  • You'll receive notification of missed delivery
  • Unclaimed packages are returned after 14 days

Where We Cannot Ship

Due to carrier limitations and regulations, we cannot deliver to the following areas.

🚫 Restricted Destinations

P.O. Boxes
Military Addresses (APO/FPO)
North Korea
Iran
Syria
Cuba
Crimea Region
Certain Remote Islands

Delivery Questions

How do I track my order?

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Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by logging into your account and viewing your order history. The tracking information typically becomes active within 24-48 hours of shipping.

Can I change my delivery address after ordering?

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Address changes can only be made before your order ships. Please contact us immediately at info@homiqo.shop with your order number and new address. Once an order has been dispatched, we cannot modify the delivery address.

What if my package is lost or delayed?

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If your tracking hasn't updated in 10+ days or shows the package as lost, please contact us. We'll investigate with the carrier and either locate your package, reship your order, or provide a full refund. For delays due to customs, please allow additional processing time.

Do you offer same-day or next-day delivery?

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We currently do not offer same-day delivery. Our fastest option is Priority Shipping, which delivers within 2-5 business days depending on your location. Express Shipping (3-7 days) is also available for faster delivery needs.

Will I have to pay customs fees?

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Orders within the EU are not subject to customs fees. For orders shipped outside the EU (UK, US, etc.), you may be required to pay import duties and taxes upon delivery. These charges are determined by your country's customs authority and are the responsibility of the recipient.

Can I pick up my order instead of having it delivered?

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We currently do not offer in-store or warehouse pickup. All orders are shipped directly to the address provided at checkout. However, if delivery is unsuccessful, your package may be held at a local carrier pickup point.

Ready to Shop?

Enjoy fast, reliable delivery on all your orders. Free shipping available on qualifying orders!

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