Terms and Conditions

1. Introduction

Welcome to Homiqo ("we," "our," "us," or the "Company"). These Terms and Conditions ("Terms") govern your use of the website homiqo.shop (the "Website") and your purchase of products from us.

Homiqo is operated by BRIXIA WORK AND TRADE SRL, a company registered in Italy. By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

These Terms apply to all users of the Website, including browsers, customers, merchants, and contributors of content. Additional terms and conditions may apply to specific services or promotions.

2. Definitions

In these Terms, the following definitions apply:

3. User Accounts

3.1 Account Creation

You may create an account on our Website to facilitate purchases and track orders. When creating an account, you must:

• Provide accurate, current, and complete information
• Be at least 18 years of age or have parental consent
• Use a valid email address that you have access to
• Create a secure password and keep it confidential

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

3.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in fraudulent or harmful activities.

4. Orders and Contracts

4.1 Placing an Order

When you place an order through our Website, you are making an offer to purchase Products. All orders are subject to acceptance by us. We may refuse or cancel any order for any reason, including:

• Product unavailability
• Errors in product or pricing information
• Suspected fraudulent activity
• Inability to verify payment information
• Delivery restrictions to your location

4.2 Order Confirmation

After placing an order, you will receive an order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance. A Contract is formed only when we dispatch your order and send a shipping confirmation.

4.3 Order Cancellation

You may request to cancel your order within 1 hour of placing it by contacting our customer service. Once an order has entered the fulfillment process, cancellation may not be possible.

5. Pricing and Payment

5.1 Prices

All prices displayed on our Website are in Euros (EUR) and include applicable VAT unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.

5.2 Pricing Errors

We strive to ensure all pricing is accurate. However, if we discover an error in the price of a Product you have ordered, we will contact you to inform you of the error and give you the option to continue with the order at the correct price or cancel the order for a full refund.

5.3 Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Klarna (Buy Now, Pay Later)
• Bank Transfer
• V Pay and Maestro

5.4 Payment Processing

Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the total order amount.

5.5 Payment Security

All payment transactions are encrypted and processed securely. We do not store your complete payment card details on our servers. Please see our Privacy Policy for more information.

6. Shipping and Delivery

6.1 Delivery Locations

We ship to most countries worldwide. Some products may have shipping restrictions to certain destinations. Delivery availability will be confirmed at checkout.

6.2 Delivery Times

Estimated delivery times are:

• Europe: 5-10 business days
• United Kingdom: 7-12 business days
• Rest of World: 10-20 business days

These are estimates only and may vary due to customs processing, carrier delays, or other factors beyond our control.

6.3 Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. We offer free shipping on orders over €50 within Europe.

6.4 Risk of Loss

Risk of loss and title for Products pass to you upon delivery to the carrier. We are not responsible for delays or losses caused by the shipping carrier.

6.5 Customs and Import Duties

For international orders, you are responsible for any customs duties, import taxes, or other fees imposed by your country. These charges are not included in our prices and are not refundable.

7. Returns and Refunds

7.1 Return Policy

We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be:

• Unused and in the same condition as received
• In original packaging with all tags attached
• Accompanied by proof of purchase

7.2 Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products
• Hygiene-sensitive products (opened)
• Perishable goods
• Items marked as final sale
• Gift cards

7.3 Return Process

To initiate a return:

1. Contact us at info@homiqo.shop with your order number and reason for return
2. Receive return authorization and instructions
3. Ship the item back using a tracked shipping method
4. Once received and inspected, we will process your refund

7.4 Refund Processing

Refunds are processed within 5-10 business days after we receive and approve the return. Refunds will be credited to your original payment method. Original shipping costs are non-refundable unless the return is due to our error.

7.5 Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a tracked shipping service.

7.6 Right of Withdrawal (EU Consumers)

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. To exercise this right, contact us with a clear statement of your decision to withdraw.

8. Product Warranties

8.1 Product Descriptions

We make every effort to display products accurately on our Website. However, we do not warrant that product descriptions, images, or other content are accurate, complete, or error-free. Colors may vary slightly due to monitor settings.

8.2 Legal Warranty

Under EU consumer law, all products come with a legal guarantee of conformity for 2 years from delivery. If a product is defective or does not conform to the contract, you are entitled to have it repaired, replaced, or receive a refund.

8.3 Disclaimer

Except for the legal warranty described above, products are provided "as is" without any additional warranties, express or implied, to the extent permitted by law.

9. Intellectual Property

9.1 Ownership

All content on the Website, including text, graphics, logos, images, product descriptions, and software, is the property of Homiqo or its content suppliers and is protected by intellectual property laws.

9.2 Permitted Use

You may view and download content for personal, non-commercial use only. You may not:

• Reproduce, distribute, or publicly display any content
• Modify or create derivative works
• Use content for commercial purposes without permission
• Remove any copyright or proprietary notices

9.3 Trademarks

The Homiqo name, logo, and related marks are trademarks of BRIXIA WORK AND TRADE SRL. Use of these trademarks without prior written consent is prohibited.

10. User Conduct

When using our Website, you agree not to:

• Violate any applicable laws or regulations
• Provide false or misleading information
• Interfere with or disrupt the Website or servers
• Attempt to gain unauthorized access to any part of the Website
• Use automated systems to access the Website without permission
• Engage in fraudulent activities or place fraudulent orders
• Harass, abuse, or harm others
• Upload malicious code or content
• Infringe on the intellectual property rights of others

11. Limitation of Liability

11.1 Exclusion of Liability

To the maximum extent permitted by law, Homiqo shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or goodwill
• Damages resulting from your use or inability to use the Website
• Damages caused by third parties or events beyond our control

11.2 Maximum Liability

Our total liability for any claim arising from these Terms or your use of the Website shall not exceed the amount you paid for the Products giving rise to the claim.

11.3 Consumer Rights

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Your statutory consumer rights remain unaffected.

12. Indemnification

You agree to indemnify, defend, and hold harmless Homiqo, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Website
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through the Website

13. Termination

We may terminate or suspend your access to the Website immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Website will immediately cease
• Any pending orders may be cancelled
• Provisions of these Terms that should survive termination will remain in effect

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Italy. However, EU consumers may bring proceedings in their country of residence.

14.3 Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers: https://ec.europa.eu/consumers/odr

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. We will update the "Last Updated" date at the top of this page.

Your continued use of the Website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

For significant changes, we may provide additional notice, such as an email notification or a prominent notice on our Website.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Company: BRIXIA WORK AND TRADE SRL
• Website: homiqo.shop
• Email: info@homiqo.shop
• Location: Italy

We will respond to your inquiries as promptly as possible.