Frequently Asked Questions

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on our website or directly on the carrier's website. You can also check your order status by logging into your account.

You can modify or cancel your order within 1 hour of placing it. After that, our fulfillment process begins and changes may not be possible. Please contact our customer service team immediately at info@homiqo.shop if you need to make changes.

We're sorry if this happened! Please contact us within 48 hours of receiving your order with photos of the damaged/incorrect item. We'll arrange a replacement or full refund at no extra cost to you.

Shipping times depend on your location:

• Europe: 5-10 business days
• United Kingdom: 7-12 business days
• Rest of World: 10-20 business days

Please note that customs processing may add additional time for international orders.

Shipping costs are calculated at checkout based on your location and order weight. We offer FREE shipping on orders over €50 within Europe. Express shipping options are available for an additional fee.

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination. Please note that customers are responsible for any customs duties or import taxes that may apply.

If your tracking shows no updates for 10+ days or indicates the package is lost, please contact us. We'll work with the carrier to locate your package or send a replacement/refund as appropriate.

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. Some items like personalized products or hygiene-sensitive items may not be eligible for return.

To initiate a return, please email us at info@homiqo.shop with your order number and reason for return. Our team will provide you with return instructions and a return authorization within 24-48 hours.

Once we receive and inspect your return, refunds are processed within 3-5 business days. The refund will be credited to your original payment method. Please allow an additional 5-10 days for the funds to appear in your account depending on your bank.

For defective or incorrect items, we cover return shipping costs. For change-of-mind returns, the customer is responsible for return shipping. We recommend using a tracked shipping service.

We accept a variety of payment methods including:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Klarna (Buy Now, Pay Later)
• Bank Transfer
• V Pay & Maestro

Absolutely! We use 256-bit SSL encryption and are PCI compliant. Your payment details are processed securely and we never store your full card information on our servers. We also support 3D Secure for added protection.

Payments may be declined for several reasons: insufficient funds, incorrect card details, expired card, or your bank's security measures. Please verify your details and try again, or contact your bank for more information. You can also try a different payment method.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers. It only takes a minute!

Click "Forgot Password" on the login page and enter your email address. We'll send you a password reset link within a few minutes. Check your spam folder if you don't see it.

Log into your account and go to "Account Settings" or "My Profile." From there, you can update your name, email, password, shipping addresses, and communication preferences.